General

1. Why to choose bhajiwala?

Bhajiwala has the widest range of fruits and vegetables. You can trust the product quality anytime.

2. What are the areas bhajiwala deliver?

For now the area is restricted to Mulund(Mumbai) & Thane. We are expanding, so stay tuned.

3. Tell me about the product?

BHAJIWALA is an omni-channel fruits and vegetables market providing its services in Mulund & Thane.

4. Any Offline store?

We have three retail outlets as of now, click here to locate them. Also, we conduct events at various societies.


Account

1. How to Register?

For registration there is a login option on the home page. You can check the terms and conditions and our privacy policy and then submit the registration information.

2. Charges for Registration?

No. There are no charges for registration.

3. Necessary to Register?

Yes you have to register before you begin shopping on bhajiwala.

4. Only one account?

A person can have only one account (registered with your contact mobile no.).

5. What if I forget A/c ID and/or Password?

You can change your id or password from MY ACCOUNT option.

6. How to stay updated with site and offers?

We will keep communicating with you via emails, SMS and our website.

7. How to give suggestions?

You can contact our customer service for suggestions, comments and feedbacks at care@bhajiwala.com.

8. Are there any personal offers you provide?

You will be communicated for any personal offers. Personal offers are only our most loyal customers and for the customers of societies we hold events.


Orders & Deliveries

1. How many products can I order?

So as to avoid fraudulent use of our services, we have set maximum limits for the permissible quantity for each item that can be selected for a single order.

2. What is the cut-off time to change my order?

3 hours before your delivery slot.

3. Can I replace/change my order after cut-off time?

No, since your order will be processed you cannot replace/change your order after cut off time.

4. How can I know if my order is successfully placed?

After selecting 'CHECKOUT' your order is automatically processed and you will be notified by SMS and a conformation email on the mobile no. and email id registered with us.

The mail/message will contain your unique Order ID and a list of the items you have ordered from us and the expected date and time of delivery.

5.How can I cancel my order after placing it?

If you wish to cancel your order after placing the same, you can contact our customer care or 9335793357 (till 8pm) one day prior to the date of delivery.

6. I have a query/suggestion related to the products you offer, whom do I contact?

Call 9335793357 or write to us at support@bhajiwala.com. Our customer care is all ears to your questions, suggestions and comments.

7. Timing for delivery?

You are required to choose the timing for your delivery before placing your order. You can choose timings that are convenient to you.

8. What if I miss the delivery?

We will reschedule the delivery with a nominal charge of Rs.50

9. How do you pack?

We pack our products in government permitted recyclable plastics bags.

10. How do you deliver?

We deliver with our own trusted delivery guys who take utmost care of your package while delivering.

11. How to return an item I am unsatisfied with?

We work hard to ensure only the finest quality products reach you. If you are not satisfied with the quality or freshness of the product, you can return it at the time of delivery to avail a full replacement. We insist that you check all purchased items at the time of delivery.


Cancellations & Returns

What is the minimum value for free delivery

Rs. 300

When and how will the amount be refunded in case of cancellation

The cancelled amount will be transferred to your Bhajiwala wallet.

Can I cancel a part of my order?

No. Order once placed cannot be edited.

What is cut-off time for cancelation?

2hrs before delivery slot.

Can I change my delivery address after ordering goods?

No. Order once placed cannot be edited.

Can I cancel my Express delivery?

No. Order placed for express delivery cannot be cancelled.


Payments & Refunds

1. How can I make the Payment?

For now, we accept payments through cards (online) and cash on delivery.

2. Is it safe to order with card?

Of course, it is absolutely safe. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

3. What about the taxes?

Taxes are included in the price you see. There are no hidden cost